Return Policy

We want you to be completely satisfied with every purchase.  If your order fails to meet your expectations for any reason, please return the merchandise within 7 days of receipt for refund or store credit (excluding shipping and handling charges).  All seasonal items are not returnable.

Returns
Please insure and ship your return merchandise with a copy of your original receipt (including your name, address and zip code shown).  We recommend insuring and retaining tracking information on your return shipment since we cannot give credit for items that do not arrive in our warehouse.  Customer is responsible for all shipping cost.

Returns Instructions
1. Circle the item(s) being returned on the copy of your receipt along with the reason for the return.
2. Repack the product in its original packaging materials.  All return item(s) must be in the original condition with original packaging and tags before credit can be issued.

Shipping Errors and Damages
Please call us right away at (408) 395-9224 or email us at info@cottonworkshomes.com if your order arrived damaged or if a packing error occurred.